Student Castle Limited is a company registered in England and Wales (registration number 07119911), whose registered office is at 70 High Street, Fareham, Hampshire PO16 7BB. This policy also applies to the following Group Companies; SC Walmgate Management Limited (company registered number 08220322), SC Mitchams Corner Management Limited (company registered number 08444935), SC Pulteney Road Management Limited (company registered number 09053826), SC Causewayside Limited (company registered number 10416197), SC Claypath Management Limited (company registered number 08882637). We respect your right to privacy and will only process personal information you provide to us in accordance with the General Data Protection Regulation (GDPR) and other applicable privacy and/or data protection laws. If you have any questions about how we collect, store and use personal information, or if you have any other privacy-related questions, please contact us by any of the following means:
We collect personal information from you in the following ways. This is information about you that you give to us by, for example:
When you access and browse this Website (including when you submit personal information to us through data entry fields on the Website), we may ask you to submit the following information via the Website's registration pages:
Your use of our Website may also result in cookies being placed on your browser. Please see the section on cookies below for more information.
We (or third party data processors acting on our behalf) may collect, store and use your personal information listed above for the following purposes:
We will not disclose, sell or rent your personal information to any third party for marketing purposes unless you have consented to this. If you do consent but later change your mind, you may contact us at any time and we will cease any such activity.
However, if a third party acquires all (or substantially all) of our business and/or assets, we may disclose your personal information to that third party in connection with the acquisition. We may also disclose your personal information to third parties where we feel that we are required to do so by applicable law, including to a governmental body and/or law enforcement agency.
We may also collect anonymised details about visitors to our Website for the purposes of aggregate statistics or reporting purposes. However, no single individual will be identifiable from the anonymised details we collect for these purposes.
We may share your information with other Group companies, who may use your personal information in the ways set out in the section How We Use Your Personal Information above, in connection with various ancillary or complementary products and/or services, for example products and services which only they can provide for regulatory reasons, or products and services which are similar to those We offer but may be under the name of a different brand. Some of our Group companies may also be service providers to us, as explained in the section below. Please see the start of this policy for a description of what we mean by Group companies with whom we may share your personal information in this way.
We may transfer your personal information to a third party as part of a sale of some or all of our business and assets to any third party or as part of any business restructuring or reorganisation. We may also transfer your personal information if we're under a duty to disclose or share it in order to comply with any legal obligation, for example to detect or report a crime, to enforce or apply the terms of our contracts or to protect the rights, property or safety of other data subjects. If we do so, we shall take steps to ensure that your privacy rights continue to be protected and your rights are upheld.
When you purchase certain products or services via our websites, over the phone or at one of our residences or premises, a credit or debit card payment may be processed with your instruction by a third party payment processing agent who specialises in the secure online capture and processing of credit/debit card transactions. If you have any questions regarding secure transactions, please ask us at the time of making the payment or contact us using the details at the end of this policy. We do not store or keep a record of your credit card details on our own websites or within our own systems.
When we collect your personal information, the length of time we retain it is determined by a number of factors including the purpose for which we use that information and our obligations under other laws. We do not retain personal information in an identifiable format for longer than we consider necessary. The length of time we retain your personal data may also vary depending on the legal basis we are using. Where your personal data is required to complete or comply with a Contract, we may need your personal information to comply with our own legal and accounting responsibilities, and/or to establish, bring or defend legal claims. For this purpose, we will always retain your personal information for 7 years after the date it is no longer needed by us for any of the purposes listed under How We Use Your Personal Information above. Where we are only required to retain some of your information for these purposes, we will use our reasonable endeavours to 'minimise' that data and not to retain any information which we do not need to hold for 7 years. The only exceptions to this are where:
We are committed to ensuring that your information is held securely. In order to prevent unauthorised access or disclosure we put in place suitable procedures to safeguard the information we collect from you. Where possible we only store information in structured systems (databases) which can only be accessed with secure passwords. Whilst we take appropriate technical and organisational measures to safeguard the personal information that you provide to us, no transmission over the internet can ever be guaranteed secure. Consequently, please note that we cannot guarantee the security of any personal information that you transfer over the internet to us. Where we collect and process any sensitive personal information, for example your bank details, we will apply additional security controls to protect that data. Where we have given (or where you have chosen) a password which enables you to access certain information, you are responsible for keeping this password confidential. We ask you not to share your password with anyone and to tell us as soon as possible if you think your password may have been stolen, exposed or compromised in any way.
Currently, the types of cookie that we use are as follows:
We may collect your personal data and any information about your preferences in order for you to receive marketing information directly from us by email, and text with services and information we think may interest you. This has been done in the following ways:
In any of these cases listed above we may contact you with further marketing information. We may also contact you with marketing information by email or via our social media platforms.
We will not disclose any personal information to any third party for marketing purposes unless you have consented to this. If you do consent but later change your mind, you may contact us and we will cease any such activity.
You have the following rights:
If you wish to exercise any of the above rights, please write to us (either by post or by e-mail) at the address specified above.
Please direct any queries about this policy or about the way we process your personal information using the contact details below. If you wish to write to us, please write to Student Castle Ltd, Head Office, Third Floor, 16 D'Arblay Street, London, W1F 8EA. Our email address for data protection queries is firstname.lastname@example.org. If you would prefer to speak to us by phone, please call 020 7183 7764.